YOUR QUESTIONS ANSWERED
Are you Insured?
I have full public liability insurance with five million pounds worth of cover
ARE YOU CRIMINAL RECORDS CHECKED?
I have been standard DBS checked by the Master Locksmiths Association, which provides more scrutiny than a basic DBS check (criminal records check).
This provides confidence to those with safeguarding concerns and vulnerable customers.
I can provide a copy of my check certificate upon my arrival if required
DO YOU STOCK A RANGE OF LOCKS TO SUIT DIFFERENT BUDGETS?
I stock a wide range of locks from standard to ultimate security so can supply the right solution for your requirements. I will make recommendations and find the best solution based on suitability and cost.
I can supply and fit ABS Master ultimate security 3 star Euro cylinders, which are SS312 Sold Secure diamond to your UPVC doors as recommended by insurance companies and the Police. These are outstanding cylinders providing very high security.
I supply and fit Union British standard 5 lever mortice locks, which are very good quality, reliable and very secure. Union is established as one of the most highly respected lock manufacturers. They meet BS 3621:2007 as recommended by insurance companies and recommended by the Police.
WHAT PAYMENT METHODS DO YOU ACCEPT?
I carry a card reader with me and am able to supply you with an electronic receipt in addition to the paper one I give every customer. I accept credit cards, debit cards, bank transfer and cash.
DO YOU CHARGE VAT?
I DON'T CHARGE VAT
Most of the bigger locksmith companies are VAT registered so they have to charge you VAT - I am a small business so I don't have to.
WHAT ARE YOUR CALLOUT RESPONSE TIMES LIKE?
What is your standard response time? I am at most lockouts in Bexhill in about 15-30 minutes well under an hour some within only 10 minutes, it depends what I am doing at the time of the call. I am always honest though, and will never lie simply to secure the job... If I am mid lock fitting and the lock out is close by most customers don't mind me breaking away and returning. People have empathy for people who are locked out. It isn't a nice thing that's why I drop what I am doing to help.
Still have a question for me? Get in touch and I’ll be more than happy to help.